FAQs
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 5 days for processing. You will receive an email notifying you once your order is in process, and another email once your order is completed. Both emails would disclose your order number which you should keep for further inquiries if need be or if you selected the local pickup delivery option. You may also check the status of your order if you created an account, sign in and check “orders” on your account dashboard for further information.
Q: Can I track my order?
A: We currently do not have order tracking functionality, however, do contact us via email at yemapparel@gmail.com should you have an order not delivered within the specified expected number of delivery days since the order was completed. We are committed to providing an excellent shopping experience and we will have all orders shipped as soon as possible!
Q: How long does it take to get my order?
A: Please allow up to 5 days for your order to process, and an additional 2-9 days to be shipped out. The total time between a placed order and receipt of the order is approximately 3-14 days.
Q: What if I want my stuff earlier?
A: For this release, we are offering the option for local pickup on Saturdays between 12:30pm-1:30pm EST at the address below:
Upper Room Family International Church
75 Alvarado Avenue
Worcester MA, 01604
Q: Why does shipping take so long?
A: Due to the global pandemic product needs greater attention and screening in all stages of its process. This results in greater delivery times.
Q: Do you ship Internationally?
A: No, unfortunately we do not ship worldwide and we currently only serve the United States. You are however encouraged to reach out to us via email at yemapparel@gmail.com if you are outside the United States and would like to place an order.
Q: I selected the local pickup delivery method during checkout. When and where can I pick up my order?
A: Please lookout for a text message from us via the phone number you provided at checkout, which will confirm that your order is ready to be picked up. If you received that text message, this means we will be fulfilling your order on Saturday 04/2/22 between 12:30pm-1:30pm EST from the location below, which is also provided in your order confirmation email. Do contact us via our customer service number (646-801-6073) if you are having trouble finding this venue. Please note that COVID-19 protocols would be observed and extra care would be taken to provide you with a lovely shopping experience.
Pickup location:
Upper Room Family International Church
75 Alvarado Avenue
Worcester MA, 01604
Q: I selected the local pickup delivery method during checkout. What do I need to bring along when I come to pick up my order?
A: Upon arriving at the pickup location, please have your order confirmation email ready; This is the first email you received from us which also includes your order details. Please text “here” along with your first and last name to 646-801-6073 and a YEM apparel representative would attend to you as soon as possible! Please note that COVID-19 protocols would be observed and extra care would be taken to provide you with a lovely shopping experience.
Q: I selected the local pickup delivery method during checkout. Can someone other than myself come to pick up my order?
A: Yes. Just ensure they have the order confirmation email ready once they arrive to pick up your order.
Q: I selected the local pickup delivery method during checkout but I missed the pickup date and was not able to come and redeem my purchase. What do I do?
A: Please contact us via email at yemapparel@gmail.com letting us know that you placed an order for local pickup but were unable to come to the specified pickup location to redeem your purchase. Please be assured that your order would still be reserved in your name.
Q: Does yeministry.org provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! You can reach us via email at yemapparel@gmail.com and we shall explain next steps. We do all we can to ensure your best shopping experience.
SHIPPING POLICY
Processing Time vs Shipping Time
Please note that processing time (5 days) is different from shipping time and should be added to the total delivery time. Orders generally take up to 5 days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office). After your order has been processed, our shipping company for dispatch will then pick up your package. An email will be sent to you once the order is being processed, and another upon completion of the order. Both will contain your order number and order details. Processing time – in very rare instances – may take longer than the stated expected timeframe. During busy times like holidays, promotions or other instances, processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
Approximate Shipping Times (does not include weekends/public holidays):
USA ~ 2 – 9 business days
Delayed delivery – in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days.
This may especially be true during the busier holiday seasons at the year’s end (November to December months), during promotions or other instances.
Cancelling an Order
Once an order is placed, we will not be able to cancel it once the status is completed (shipped). Please drop us an email at yemapparel@gmail.com as soon as possible within that period of placing your order if you’d like to cancel an order that you have just made.
Unclaimed Orders
We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of incorrect or insufficient addresses. If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at yemapparel@gmail.com as a reply to your order confirmation email with the updated details. Once we complete and ship the order, we are not able to change the address and we will not be held responsible for an incorrect or insufficient address.
Refund Policy
We typically do not offer refunds on products as we state the shipping time for each product, as well as the product description in each product page and it is up to the customer to read this information and ultimately be the person who purchases. But, if you feel as if your product is damaged, you are able to send us clear evidence through photos of your product, packaging, as well as your customer information so our team can dispute this issue depending on the resolution.
Separate Packages
In some instances, an order may be split into different packages for any of the following reasons:
– Certain items may be on backorder
– Weight restrictions for regular shipping imposed by the post office
Holiday Season
Due to high volume in sales during the months of October, November and December, we ask that you remain patient. Our customers are important to us and WE strive to make you happy. With that said, shipping times may take longer than expected, but we guarantee that your goods will arrive and you will remain a loyal customer. Thank you!